Terms & Conditions

These terms explain the responsibilities of Digital Think and its customers when ordering or using our broadband internet, support, billing and self-care services.

Terms & Conditions

Effective date: 20 July 2026

By applying for, paying for or using a service from Digital Think Online & Network System, you agree to these terms. Package-specific details confirmed during registration also form part of your service agreement.

Connection and Installation

  • Service is subject to network coverage, technical feasibility and successful customer verification.
  • Installation charges, equipment costs, cable requirements and estimated activation time will be communicated before work begins.
  • The customer must provide correct contact and installation information and reasonable access to the premises.
  • Routers or other devices supplied on loan remain our property unless an invoice confirms that the customer purchased them.

Packages, Billing and Payment

  • Monthly charges depend on the active package. Installation, equipment or additional service charges will be shown separately.
  • Bills must be paid within the communicated billing period through an authorised payment channel.
  • Service may be temporarily suspended when a bill remains unpaid. Reconnection normally follows successful payment confirmation.
  • Customers should verify the account ID and amount before payment and keep the transaction reference or receipt.
  • Package or price changes will be communicated through reasonable channels before they take effect.

Service Performance

We work to provide a stable connection, but actual performance may vary because of Wi-Fi conditions, customer equipment, destination servers, third-party platforms, maintenance, power failure, fibre cuts, congestion or events beyond our reasonable control.

Planned maintenance may temporarily affect service. We will try to provide notice when practical and restore faults within a reasonable time based on their nature and location.

Acceptable Use

Customers must use the connection lawfully and must not:

  • Use the service for fraud, harassment, unauthorised access, malware distribution or other illegal activity.
  • Interfere with network security, damage equipment or disrupt service for other users.
  • Resell, redistribute or commercially share a residential connection without written approval.
  • Use another customer's credentials or disclose self-care login details or verification codes.

Support, Suspension and Cancellation

Customers can request support by phone, email, the website or self-care app. We may suspend or terminate service for non-payment, unlawful use, network abuse, false registration information, safety risk or serious breach of these terms.

To cancel service, contact us and settle outstanding charges. Any loaned equipment must be returned in reasonable condition. Paid equipment and completed installation work are generally non-refundable unless we confirm otherwise in writing.

Liability, Changes and Contact

To the extent permitted by applicable law, Digital Think is not responsible for indirect loss caused by temporary interruption, third-party content or services, customer equipment, misuse of credentials or circumstances beyond our reasonable control. Nothing in these terms removes rights that cannot legally be excluded.

We may update these terms when services, prices or legal requirements change. For questions, email digitalthinkonline@gmail.com, call 01976-799564 or 01977-967223, or visit West Boxnagar (near AC Mosjid), Sarulia, Demra, Dhaka-1361.